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NEW QUESTION # 49
HTML, JavaScript for CSS is a prerequisite for configuring Genesys Cloud CX Scripts.
Answer: B
Explanation:
HTML, JavaScript, or CSS knowledge is not a prerequisite for configuring Genesys Cloud CX Scripts. The scripting interface in Genesys Cloud CX is designed to be user-friendly, allowing users to create and configure scripts using a visual editor without needing to know web development languages like HTML, JavaScript, or CSS. The platform abstracts these complexities, making it accessible to users with varying technical backgrounds.
References:
* Genesys Cloud CX Scripting Documentation.
NEW QUESTION # 50
Which of the following best defines the ACD evaluation method Best Available Skills?
Answer: C
Explanation:
The Best Available Skills ACD evaluation method in Genesys Cloud CX is designed to match the interaction with the first available agent who possesses all the required skills for the interaction. This method ensures that interactions are handled by agents who are qualified to meet the customer's needs, improving service quality and efficiency.
This method is part of the broader ACD (Automatic Call Distribution) system, which routes calls based on various criteria, ensuring that customers are connected with the most suitable agents quickly.
NEW QUESTION # 51
Select the correct tab to add multiple pages to your script.
Answer: D
Explanation:
To add multiple pages to your script in Genesys Cloud CX, you would use the tab indicated as number 3 in the provided image. This tab provides access to the components and functionalities needed to manage and navigate between different pages within a script.
This is essential for creating scripts with complex flows that require the user or agent to navigate through multiple stages or sections within a single interaction.
References:
* Genesys Cloud CX Scripting Documentation.
NEW QUESTION # 52
You can combine Genesys Cloud CX Voice and BYOC Cloud to get the benefits of both cloud telephony connection options.
Answer: A
Explanation:
You can indeed combine Genesys Cloud CX Voice with BYOC Cloud to leverage the benefits of both cloud telephony connection options. Genesys Cloud CX Voice provides a fully managed telephony service, while BYOC (Bring Your Own Carrier) Cloud allows you to use your own telephony provider. Combining these options can give your organization flexibility, allowing you to maintain existing carrier relationships while benefiting from the scalability and management features of Genesys Cloud CX.
NEW QUESTION # 53
By default, scripting doesn't have a separate data type for decimals.
Answer: A
Explanation:
By default, Genesys Cloud CX scripting does not have a separate data type specifically for decimals. Instead, decimals are typically handled as numbers within the existing number data type. This means that decimal values can be used, but they are not explicitly differentiated from integers by a distinct data type in the scripting environment.
References:
* Genesys Cloud CX Scripting Data Types Documentation.
NEW QUESTION # 54
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